AMQai Customer Self-Service
Implementing AMQai Customer Self-Service provides quick and accurate answers 24/7 to your customers when they need answers.
Meet The AI Platform For Your Customers
Better Ticket Deflection
After training with your knowledge base, our system can address tickets through human-like conversations. This allows agents to focus more on customers with intricate problems.
Quick Response Times
AI can help bridge the knowledge and skill gap between employees. This can foster the effectiveness of collaboration and make interactions much more rewarding for all.
Anytime, Everywhere Service
Provide 24/7 clear and accurate answers for your customers immediately with human-like conversation.
Streamline Human Intelligence
Customer’s have shown a rapidly growing preference for DIY forms of customer service. This is mostly due to the access to information being available 24/7. Self-service was previous provided through knowledge base, website and FAQ. Finding the right answers can be difficult and frustrating with the immense amount of information companies have.
AMQai can now automate many of your high-frequency, low-touch customer interactions and bypass the need (and the effort required) for customers to discover and use that content. This frees up agents to assist customers when they need help with more complex support issues. Self-service satisfies customers and it’s also a big cost saver.
Keep Your System, But Better
Improve your employee experience without introducing new tools or systems. Our system is designed to work with you by integrating with the technology stack your customers are already familiar with.
AI Trends in the Service Industry
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Customers expect an immediate resolution
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Increase in service organizations using AI since 2020
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